Bluecube no longer needs to manually create user accounts, saving hours and energy

Bluecube no longer needs to manually create user accounts, saving hours and energy

With the Netherlands facing staff shortages, Bluecube wanted to increase its service level to customers by taking time-consuming secondary processes out of the hands of employees, such as user onboarding. To do this, work had to be performed in several portals. Among other things, accounts had to be created in Microsoft O365 and signatures created in Exclaimer. This greatly increased the workload, which often resulted in employees losing focus, and led to more errors. Bluecube needed to better manage this process in order to maintain its service level and reputation.

The effect of Yarado

Prior to working with Yarado, it took Bluecube seas of time to sign up new clients. That process looked something like this: the employee had to complete a list of actions to sign up a client by reviewing the client ticket in the Bluecube Lighthouse portal. In Remote Desktop Manager, the employee then had to create a new user with login details for various services. Finally, the employee had to run various tests regarding the account's performance and access rights.

Automating this process has allowed Bluecube to revise and standardize their onboarding process to perfectly fit what their clients expect. With a software robot as a new colleague, they have saved time and energy that is now being used elsewhere, in core tasks and in supporting clients. Previously, employees could not always complete onboarding in a timely manner, but now that the Yarado robot is operational 24/7, clients can be helped better and faster. Bluecube is additionally looking at whether there are more steps in the onboarding process that can be taken over by Yarado.