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CROP is a financial services company focused on entrepreneurs. They take financial burdens off the hands of entrepreneurs so that these entrepreneurs can focus on their business. The services provided include administration, legal advice, corporate finance, IT and audit services and tax services. So CROP is a company that is at home in all markets, using its expertise to give entrepreneurs that extra push in the right direction. Yarado was able to strengthen the organization by automating processes surrounding tax returns.
saved per year
faster throughput
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Flawless
CROP has experienced several benefits from the automation hit. Consultants no longer spend hours behind the screen performing the same actions over and over again. Repetitive tasks are now done automatically, which makes employees happy and motivates them. It also saves an enormous amount of time during the busy periods when CROP has to process tax returns for its many clients. Thus CROP saves money and time, while processes also run flawlessly.
For CROP clients, the advantage of the automation is mainly felt in the fact that tax refunds will be processed faster than before. Entrepreneurs who receive money back from the government after the tax return will therefore have faster access to this than if CROP had not proceeded to automation.
CROP offers a wide range of financial services. One of these financial services is the filing of tax returns for accounting partners. With CROP's tax knowledge, clients can thus optimize their tax expenditures. Each year, therefore, the company must process thousands of tax returns in the first quarter, and the workload increases dramatically. With Yarado's help, CROP has been able to save a lot of time, and can now offer their clients a better service, while also eliminating errors in the tax return process.
Each tax return took about 20 minutes, which meant that CROP had huge amounts of repetitive work to do each year in Q1, and it put overqualified accountants on it. Because of the repetitive nature of the work and the time pressure on it, mistakes were made. By automating this process, CROP was able to process clients' tax refunds faster without sacrificing quality.
Before CROP automated its processes, it required tax advisors to check tax refunds manually. This took hours, and caused a lot of frustration for staff, while also reflected in the quality of work. Time after time, tax preparers had to log into the system to see what refund needed to be done for an account. After finding the account, some inputs had to be given, such as a BSN number and the year of return, and the correct template had to be chosen for the task. Based on the choice, the system generated a PDF, which had to be opened and saved. The advisor had to send the agreement and return in email format.
Yarado fully automated this process, from identifying exceptions to sending the return. This has saved CROP a tremendous amount of time, as well as many return emails in the event an error was made. In addition, advisors can now focus on adding value to the business and be more engaged with clients. Moreover, more software robots can be deployed when the workload increases. So CROP is now, and in the future, equipped with the virtual help that was desperately needed.
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