Energy Inspection can now prepare quotes 5 times faster using RPA

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Anneke Veenstra is Office Manager at Energy Inspection.

Marc de Linde is Sustainability Team Leader at Energy Inspection.

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A golden opportunity

January 1, 2021. An important date in the energy sector. A new energy label for buildings goes into effect. One that must be issued by a licensed consultant. You can imagine that energy advisors got a lot busier then. That certainly also applies to Energy Inspection. To cope with the flood of requests, they decided to start automating, using a Yarado software robot. Office Manager Anneke Veenstra and Sustainability Team Leader Marc de Linde explain.

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Four to five times faster

First back in time before Yarado comes to help. Marc de Linde: "Preparing a property quote was completely manual. Processing a mail, checking it against the rules and then preparing and sending the quotation. Now that's faster. Marc: "All quotations are picked up by the robot, automatically checked against the rules and sent out. It goes a lot faster"

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"We have become much faster and more productive."

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Professionals do what they do best

This increased productivity ensures that the people in the office at Energy Inspection have more time for the important things. Anneke Veenstra: "It's a waste to have people doing repetitive input work. With the time they now save, they can pay more attention to the customer and Energie Inspectie can focus more on acquiring new customers." Marc concurs: "Because of tight labor markets, good people are scarce. At the same time, those people spend 60% of their time doing repetitive work. We have now been able to reduce that to 10%."

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Calling people back.

Anneke: "This saves me a quarter of my work week in no time. And the robot doesn't make mistakes when entering the data either."

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"I turn on my computer and can start making calls right away."

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After the pilot only more

Was it difficult to get started with Yarado? Anneke: "We just took it on and started with a pilot. We liked it so much that it has only grown from there. If you figure out in advance what you want and how you want to implement it, you will be fine. Just start, you automatically run into things." Marc: "It really goes in steps. You set something up and then you see other things you can automate. That's how we went from 30 percent to 70 percent automated in 20 small steps.

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Sharper on productivity

And how do you like Yarado so far? Anneke: "I am very satisfied with the way Yarado thinks along with us, how quickly you solve things, how accessible you are and how proactive you are when things don't quite work out." Marc: "The whole service is really good." Working with Yarado has also made Energy Inspection sharper on efficiency. Anneke: "We often ask our people: this operation, how often do you do it? How long does it take? We think about that more consciously now than before." Marc: "With every button we press repeatedly, we think: why actually?"

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"We've become much more efficiency conscious now."

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More time for people

That is of course a nice compliment to Yarado. We sometimes jokingly ask customers: How would you pitch Yarado to others? Marc: "You can already automate a lot more than you think. At Energie Inspectie we can now pay more attention to what matters in customer processes." Anneke: "By automating you can spend more energy on growing your business. And it saves you time and money."

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"You can automate more than you think."

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