RPA, in full Robotic Process Automation, is a relatively new way of automating. Basically, RPA can record exactly what you do with your mouse and keyboard. Then the software can then play "the movie" and thus performs the actions you just demonstrated. Further down this page, we'll show exactly how that works.
Watch the video below for a 30-second explanation of RPA.
In practice, RPA can take over many tasks or processes for humans. Anything with a little logic in it, without too much variation, can be done by a software robot (our Dutch name for RPA). By the way, RPA can also handle exceptions very well, as long as you set up the software robot properly.
This page answers the following questions:
What is the definition of RPA, and how does it work?
RPA robots use keyboard input and mouse clicks to perform specific tasks that would otherwise have to be done by humans. A robot interprets the steps that need to be taken, and executes them. The robot can continue to perform this for you 24/7, periodically (for example, every day at a fixed time), or based on a "trigger" (when a mail comes in from a certain mail address, or with certain content). This is often much faster than a human being could do and without errors.
When certain repetitive, boring work goes through human hands, mistakes can be made. So those mistakes can be taken out of the organization with RPA. In addition, by using RPA, you keep your people happy. No employee is waiting for work that is important, but is actually exactly the same every day.
In the introduction, we already hinted a little bit about how RPA works. Essentially, you turn on the recording function of the software, do in your browser or program exactly what you would do as an employee, with short pauses in between so the software can record your action. Once the entire process is in place, the software robot can begin mimicking the action. From then on, it's a matter of fine-tuning and employees can basically let go of the process already.
So RPA can mimic exactly what you do on your screen. This makes RPA usable for almost any task that involves a bit of logic and predictability.
Wondering what RPA can automate, then?
From Yarado, we have created a special questionnaire on this. Simply describe your work and we'll let you know if we can automate that work.
The questionnaire can be found here.
In practice with Yarado, we see three benefits emerge when you deploy RPA.
First of all, you will see that your organization becomes a lot more productive. When software robots do the manual work in your organization, people have much more time for the thinking, the creative work, the human work.
This means that you can help more customers, or take care of patients, with the same staff. In some cases, we even see that the same team, can suddenly handle 4 times as much work.
Second, your employees will be happy with the software robot. Why? Because they can now engage in the fun work, not the administrative, repetitive work. In practice, this means being able to give more advice, have more personal contact with customers and do a lot more creative work. Yes, sure some of their work is going "away" to software robots and this may be exciting. But soon people are happy to be rid of the repetitive work.
Lastly, RPA ensures that you will have more satisfied customers or patients. With RPA, you make sure that there is always a "digital assistant" ready to do the necessary work flawlessly. So your customers will find that you work quickly, and deliver a neat product or service.
RPA has few drawbacks. Indeed, it is multi-deployable and can be interfaced with virtually any program. Thus, it is difficult to really identify a weakness with the technology. The main disadvantage is therefore that there is a lot of resistance to the technology from enterprises. However, this is not only true with RPA, but with anything that is still relatively unknown.
Indeed, although it has been used for some time, it has only recently become accessible to mid-sized business owners. Previously, the cost and implementation period were so high that RPA was not an option for go-getters in smaller organizations. This is now the case, but the unfamiliarity surrounding the software makes companies and organizations hesitant.
Would you like to see what RPA can do for you? Schedule a call with us.
RPA has many user cases. In the HR department, the software can be just as useful as in the finance department. It is therefore important to look at the characteristics of the work to be automated in user cases. The technology can be used for activities in which the same actions are performed continuously, but also for activities in which exceptions may occur.
Do you often repeat a task? Or does your organization have tasks that are passed from one person to another because they are tedious? Does such a task cost you up to ten minutes of filling in or overtyping each time? These are the kinds of tasks that automation software can do with ease, quickly and error-free.
Not all tasks are suitable for automation with RPA. For example, if tasks are very diverse in nature, they are better performed by humans. Think of processes in which many exceptions have to be taken into account. A few exceptions can always be picked out by a software robot. If a process consists largely of exceptions, then at some point it is worth considering putting a staff member on it.
RPA can be deployed in many different ways. That also makes it difficult to make concrete what it looks like and what exactly it can do. To shed some light on this problem, we created a demo. Check it out below:
After this article, have you become convinced that RPA could be interesting?
Then ask yourself the following:
1. Do I already recognize processes myself that I can automate with RPA?
If not, it is useful to ask yourself how you are going to find these processes.
2. Can I get started with RPA myself?
Implementing RPA requires a pretty specific skill set. Do you have the time to start mastering this skill?
Should you be interested in RPA, but don't have the time to implement it yourself?
Or are you finding it difficult to find processes to start automating RPA with?
Then you can schedule a free call with Yarado, to see together how you can best benefit from RPA.